As of September 22, visitors ages 12+ will be required to present proof of full vaccination against COVID-19. Go here for more details.
FAQs: What to expect when you visit the Aga Khan Museum

Please review our list of Frequently Asked Questions about what we’re doing to make your next visit safe, enjoyable, and uplifting. Go here to read a formal summary of the Museum’s COVID-19 Safety Plan.

 

What is the Museum doing to protect the health and safety of visitors, volunteers, and staff?

 

The Museum has implemented a comprehensive slate of safety measures to protect visitors, staff, and volunteers. These safety measures include, but are not limited to:

 

– Requiring proof of full vaccination against COVID-19 for visitors 12 and older
– Adhering at all times to government-mandated health and safety protocols, including mask and physical-distancing mandates
– Timed-entry ticketing to manage the flow of people inside the Museum
– Installed signage to direct the flow of visitors and prevent clustering
– Automatic doors allowing for touchless access to the Museum

 

How do I reserve a timed-entry ticket?

 

Go to the Museum’s ticketing website to reserve your timed-entry ticket.

 

Once visitors purchase their tickets online, they will receive an e-ticket, to be presented upon entry to the Museum. The e-ticket can be scanned directly from their smartphone or printout for a touchless experience.

 

Visitors who cannot buy a ticket online may purchase directly from the Museum’s Visitor’s Services desk.

 

You can also purchase parking online. Click here to prepay.

 

Do I need to be vaccinated against COVID-19 to visit the Museum?

 

As of September 22, 2021, people ages 12 and older must be fully vaccinated against COVID-19 to visit the Aga Khan Museum. This is in response to a public health order by the Government of Ontario.

 

To make your visit as smooth as possible, be prepared to present proof of vaccination along with official ID upon entry to the Museum.

 

Go here for more information, including details about who is fully vaccinated and how to obtain your vaccination certificate.

 

Do I need to wear a mask?

 

Yes. Effective July 7, 2020, a City of Toronto bylaw requires “businesses to adopt a policy to ensure masks or face coverings are worn in indoor public spaces under their control.” The bylaw includes exemptions for children under age 2, and people who can’t wear a mask for medical reasons, and others who can’t wear a mask for reasons protected by the Ontario Human Rights Code. One may remove their mask temporarily to eat and drink.

 

Will there be volunteers on the floor?

 

Yes. There are currently volunteers on the floor to welcome you back!

 

Will there be tours?

 

Yes. Please view our tour page for more information on our tours.

 

 Are Diwan and the Courtyard Café open?

 

Yes. Diwan and Courtyard Café are both open with strict new safety measures, including enhanced cleaning protocols.

 

Diwan is open for lunch (11:30 am to 2:30 pm) from Tuesday to Sunday. The restaurant is open for dinner (5 pm to 8 pm) on Wednesday, Friday, Saturday, and Sunday.

 

The Courtyard Café is open during the Museum’s visiting hours.  

 

For more information, and to reserve your table at Diwan, click here.

 

How will the Museum respond if someone who’s recently been inside the building later tests positive for COVID-19?

 

If we learn a person who’s recently been inside the Museum later tests positive for COVID-19, we will take prompt and decisive steps to limit the risk to our visitors, personnel, and the general public. We will:

 

– Follow the guidance of public health officials
– Decide on how best to carry out any additional deep cleaning and sanitization that is necessary, which might include temporarily closing the Museum.
– Notify personnel, visitors, and other Museum entrants who may have had close direct contact with the individual and advise those people to self-isolate for 14 days and follow applicable guidance from public health officials.
– Notify, whenever appropriate, the community via our e-newsletters, social media channels, and our website that a person (whom we will not identify) who had been in the Museum later tested positive for COVID-19 should we come to learn this information from credible sources within two weeks of that person’s visit.
– Communicate closely with public health officials, providing them with information relevant to their investigation of the case, wherever necessary or required by law.

 

This is not an exhaustive list. As with all of our reopening efforts, our objective here is to uphold the highest standards for keeping you and the rest of our community safe.

 

Will my personal information be shared with public health officials?

 

From time to time, we might be asked to share the contact information of our visitors and invitees with government officials, to support public health efforts to stop the spread of COVID-19 (for example, to help with contact tracing). In accordance with our Privacy Policy and our commitment to community safety, we will comply with government public health directives. Subject to any other permissions our visitors have given us, the Museum will only retain such personal information for so long as is necessary to comply with applicable law and to help ensure the safety and wellbeing of our visitors and personnel.

 

Any questions regarding the collection, use, disclosure and storage of your personal information may be directed to [email protected].

 

I have additional questions. Who should I contact to get the answer?

 

If you have questions or need assistance, please email the Museum at [email protected]. We will endeavour to respond as quickly as possible. 



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