Please review these guidelines when buying your ticket and on the day of your visit. We recognize that circumstances may change at any moment as a result of updated public health guidelines, but we remain committed to providing you with the best Museum experience possible.

BUYING YOUR TICKET

• Please buy your ticket online in advance when possible. Mobile tickets will be sent to you following your purchase. Please print or display these tickets on your mobile device upon arrival at the museum.
• For transactions at the Museum, we strongly encourage you to use cashless payment (credit or debit). However, we will accept cash if necessary.

PREPARING FOR YOUR VISIT

For more information on what to expect when you visit the Aga Khan Museum, click here.

• Ensure you have received your mobile tickets in your email before your visit. If you have not received your mobile tickets or if you require further assistance, please email us at [email protected]
• We strongly recommend you bring only essential items with you to the Museum. Bulky coats, bags larger than 30x40 inches (76x102 centimetres), briefcases, backpacks, umbrellas, selfie sticks, and tripods are prohibited in the galleries. Strollers and soft, front-facing baby carriers are permitted.
• If you’re feeling unwell or have a fever on the date of your visit, please reschedule for another time. If you have purchased tickets and are not able to visit, please email [email protected] for assistance.
• Did you know you can pay for parking before you visit? Click here to reserve your parking ticket online.

WHILE YOU'RE HERE

• Limited coat check is available. If you need to leave personal items in your car, keep them safely stored in the trunk or otherwise hidden from view. The Museum does not accept responsibility for the loss or theft of visitors’ personal items.
• We recommend sanitizing your hands as soon as you arrive inside the Museum and washing them frequently during your visit. Hand sanitizer stations can be found throughout the Museum.
• Physical distancing and mask-wearing is encouraged while visiting the Museum and ensures a more enjoyable viewing experience for yourself and others.
• Children must stay with a parent or caregiver at all times

Our commitment to your safety and enjoyment remains a constant.

VISITOR CHARTER

Our Vision

The Aga Khan Museum aspires to impact lives and contribute to more inclusive and peaceful societies.

Our Mission

Through the arts, the Aga Khan Museum sparks wonder, curiosity, and understanding of Muslim cultures and their connection with other cultures.

Our Commitment

The Aga Khan Museum provides an inclusive and welcoming environment for all visitors and guests.

During your visit we will:

1. Provide a quality experience at every point in your visit.
2. Serve as an educational resource, providing you with trustworthy content on Muslim arts and culture.
3. Provide insightful and engaging public programs that stimulate discussion within the context of mutual respect and understanding.
4. Communicate accurate, reliable, clear, and timely information about the Museum.
5. Remove barriers to access through our free programs and our continued commitment to an accessible environment. For more information please visit our Accessibility Page.

We will put you, the visitor, at the centre of our decision-making to uphold our commitment.

Our Service Standards

Our Service Standards help us deliver exceptional customer service and a life-enhancing visitor experience.

During your visit we will:

• Warmly greet, welcome, and acknowledge you at every point of contact.
• Actively listen and seek to understand and address your needs, and strive to meet, if not exceed, your expectations.
• Respond to your enquiry or issue in a timely manner and bring it to a resolution.
• Use your feedback to improve our services.

For contact information please visit our Contact Us page.

DOWNLOAD VISITOR CHARTER PDF

ACCESSIBILITY

Wheelchairs:
The Aga Khan Museum is wheelchair accessible. Drop-offs at the street-level entrance can be made prior to parking. For visitor convenience, wheelchairs are also available on a first-come, first-served basis. For more information, please email [email protected].

Support Persons/Service Animals:
A support person accompanying a visitor with disabilities will be admitted to the Aga Khan Museum free of charge and may remain with the visitor at all times during the visit. A service animal may also accompany a visitor to all public areas of the Museum as well as the Park. For more information, please email [email protected].

For more information please visit our Accessibility page.

MUSEUM ETIQUETTE

We kindly ask that all visitors follow these rules when visiting the Museum. Please:

• Refrain from touching any of the artifacts or works of art.
• Do not consume food and drink inside the galleries and Auditorium.
• Turn mobile phones to the vibrate setting in the galleries, and turn devices off in the auditorium.
• Turn camera flash off in the galleries.
• Ask a staff member or volunteer before sketching in the galleries.
• All children must be accompanied by a parent or caregiver while visiting the Museum.
• Refrain from visiting the Museum if you are feeling unwell.

The Museum is monitored by video surveillance.

CONTACT US

Photo by Janet Kimber