Our doors have re-opened to the public. Go here to learn more about our re-opening plan.
FAQs: The Museum's reopening

We at the Museum are pleased to announce that our doors will reopen to the public on Sunday, July 25, 2021. To celebrate your return to the Museum, we are offering Pay What You Can admission until August 2, 2021. Go here to reserve your tickets!

 

Please review our list of Frequently Asked Questions about what we’re doing to make your next visit safe, enjoyable, and uplifting.   

 

The Museum has implemented a comprehensive slate of safety measures to protect visitors, staff, and volunteers. These safety measures include, but are not limited to:

 

– Adhering at all times to government-mandated capacity limits

– Timed-entry ticketing to manage the flow of people inside the Museum 

– Heightened cleaning protocols and the installation of hand-sanitizing stations through the building 

– Signage reminding people to respect physical-distancing and masking guidelines at all times 

– Automatic doors to allow for touchless access to the Museum.  

– Plexiglas screens at the Ticket Desk

– Temporarily closing coat check and drinking fountains 

 

Has the Museum reopened?

 

The Museum is re-opening to the public on Sunday, July 25th, 2021.

 

Are the Museum’s hours changing?

 

Our hours are the following:
– Monday to Wednesday: Closed
– Thursday to Sunday: 10 am to 5:30 pm

 

From July 25 until August 2, admission to the Museum is Pay What You Can.

 

How will ticketing be managed?

 

– We are controlling the flow of visitors using timed-entry ticketing.

– All Museum visitors are required to obtain a ticket. We will encourage people to reserve their spot by booking online.

– Once visitors purchase their tickets online, they will receive an e-ticket to be presented upon entry to the Museum. The e-ticket can be scanned directly from their smartphone or printout for a touchless experience.

– The e-ticket will include information on what health-and-safety procedures one must follow while inside the Museum.

– Visitors who show up without a ticket may have to wait in line for the next available entry time. They may purchase tickets online from their own smartphones upon arrival.

– Visitors who are unable to purchase a ticket on a smartphone may purchase directly from the Museum. The transaction will be contactless (debit or credit only).

 

How do I reserve a timed-entry ticket?

  • Go to the Museum’s ticketing website to reserve your timed-entry ticket. 

  • Once visitors purchase their tickets online, they will receive an e-ticket to be presented upon entry to the Museum. The e-ticket can be scanned directly from their smartphone or printout for a touchless experience.

  • Contained in the e-ticket will be information about the Museum’s health-and-safety guidelines. 

  • Visitors who show up without a ticket may have to wait in line for the next available entry time. They may purchase tickets online from their own smartphones upon arrival.

  • Visitors who are unable to purchase a ticket on a smartphone may purchase directly from the Museum. The transaction will be contactless (debit or credit only).  

 

Is there parking available?

 

Ample paid parking is available onsite for visitors. Payment can be made via machines found in the parking areas (above and underground), contactless online, or at our Visitor Services desk inside the Museum.

Click here to prepay for your parking.

 

How will the Museum manage the number and flow of visitors of inside the building?

 

For the protection of visitors and staff, we are limiting the number of people allowed inside the Museum through timed-entry ticketing. We have installed new signage directing people on where to enter and exit the Museum and reminding them to respect physical-distancing guidelines at all times.

 

What has changed in the Museum’s public spaces?

 

– We have installed additional hand-sanitizing stations and instituted heightened cleaning protocols, including more frequent cleaning and disinfection of high-touch areas such as door handles, elevator buttons, and seating surfaces.

– We have designated signed pathways to help prevent clustering. Signs and floor decals direct people where to enter and exit the Museum and how to navigate the galleries and other shared spaces in a safe manner. Signage throughout the Museum reminds people to observe physical-distancing requirements.

– Automatic doors have been installed to allow for touchless access to the Museum.

– Seating for the Café is now located both indoors and outdoors in the courtyard. All tables in the dining area are spaced a minimum of 2 metres (6 feet) apart.

– We have installed Plexiglass screens at the Ticket Desk. Our coat check is closed until further notice.

– Drinking fountains are closed until further notice.

 

Limitation of Liability

 

There are COVID-19 risks in attending public spaces including contracting or transmitting the virus. Even though we are committed to your safety and to adhering to public health guidelines, we cannot eliminate the risks of exposure to COVID-19. By visiting the Aga Khan Museum, you agree to assume the risks associated with exposure to COVID-19

 

Do I need to wear a mask?

 

Yes. Effective July 7, 2020, a City of Toronto bylaw requires “businesses to adopt a policy to ensure masks or face coverings are worn in indoor public spaces under their control.” The bylaw includes exemptions for children under age 2, and people who can’t wear a mask for medical reasons, and others who can’t wear a mask for reasons protected by the Ontario Human Rights Code. One is allowed to remove their mask temporarily for the purposes of eating and drinking. 

 

What if I can’t wear a mask? 

 

If it’s not possible for you to wear a mask due to medical reasons, or for other reasons protected by the Ontario Human Rights Code, please let us know in advance so we can review the matter and attempt to accommodate wherever possible. We request that you, in addition to wearing a mask, maintain proper physical distancing measures (stay at least 2 meters/6 feet apart from others), sanitize/wash your hands often, and cough into your elbow.  

 

Do I need to be fully vaccinated to visit the Museum?

 

No. Being fully vaccinated is not a requirement for entry to the Museum, nor will you be asked for your vaccination status at any time during your visit.

 

Will there be volunteers on the floor?

 

We are not bringing in currently volunteers to be on the floor. We will re-evaluate the situation and make a further decision on when and how to re-integrate our volunteers.

 

Will there be tours?

 

Tours will be returning soon. Please subscribe to our newsletter to receive the most up-to-date information on tours.

 

 

Are Diwan and the Courtyard Café open?

 

– Yes. Diwan and Courtyard Café will both be open with strict new safety measures, including enhanced cleaning protocols.

 

Diwan is open Friday to Sunday, with lunch service from 11:30 am to 2:30 pm, and dinner service from 5 pm to 8 pm.

 

The Courtyard Café is open from Thursday to Sunday, 10 am to 5:30 pm.

 

For more information and to reserve your table at Diwan, click here.

 

Are there limits on the number of people allowed in the public washrooms?

 

We are not monitoring the number of people entering or exiting our public washrooms. However, we are limiting the total number of people inside the building through timed-entry ticketing. We have installed signage reminding visitors to respect physical-distancing guidelines.

 

Will there be limits on the number of people allowed in the Bellerive Room?

 

We are not monitoring the number of people entering or exiting the Bellerive Room. However, we are limiting the total number of people inside the building through timed-entry ticketing. We have installed signage reminding visitors to respect physical-distancing guidelines.

 

Are there restrictions on the number of people allowed in an elevator at the same time?

 

Per government restrictions, no more than two people or one household (up to 5 people) may ride in an elevator at the same time. There are two floor stickers inside each elevator, posted 2 metres apart from each other, to indicate proper physical distancing.

 

Will seating be available inside the Museum?

 

Seating is available in Courtyard Café seating area, across from the Auditorium, in the Bellerive Room, and in the Museum Courtyard. Limited seating is available in the galleries, with priority going to seniors and people with disabilities. All seating is washable and is cleaned regularly in accordance with our enhanced safety protocols.

 

Will the Auditorium be in use? 

 

We do not have Auditorium programming planned for the time being. For any events taking place in the Auditorium in the near term, audience members will be seated in accordance with physical-distancing guidelines. Our enhanced cleaning protocols will apply to the Auditorium (all hard, non-porous surfaces, and high-touch areas will be thoroughly disinfected each day). 

 

How will the Museum respond if someone who’s recently been inside the building later tests positive for COVID-19?

 

If we learn a person who’s recently been inside the Museum later tests positive for COVID-19, we will take prompt and decisive steps to limit the risk to our visitors, personnel, and the general public. We will:

– Follow the guidance of public health officials

– Decide on how best to carry out any additional deep cleaning and sanitization that is necessary, which might include temporarily closing the Museum

– Notify personnel, visitors, and other Museum entrants who may have had close direct contact with the individual and advise those people to self-isolate for a period of 14 days and follow applicable guidance from public health officials

– Notify, whenever appropriate, the community via our e-newsletters, social media channels, and our website that a person (whom we will not identify) who had been in the Museum later tested positive for COVID-19 should, we come to learn this information from credible sources within 2 weeks of that person’s visit

– Communicate closely with public health officials, providing them with information relevant to their investigation of the case, wherever necessary or required by law

 

This is not an exhaustive list. As with all of our reopening efforts, our objective here is to uphold the highest standards for keeping you and the rest of our community safe.

 

Will my personal information be shared with public health officials?

 

From time to time, we might be asked to share the contact information of our visitors and invitees with government officials, to support public health efforts to stop the spread of COVID-19 (for example, to help with contact tracing). In accordance with our Privacy Policy and our commitment to community safety, we will comply with government public health directives such as these. Subject to any other permissions our visitors have given us, the Museum will only retain such personal information for so long as is necessary to comply with applicable law and to help ensure the safety and wellbeing of our visitors and personnel.

 

Any questions regarding the collection, use, disclosure and storage of your personal information may be directed to [email protected].

 

What is the future of the Aga Khan Museum's #MuseumWithoutWalls online programming?

 

Even though the physical Museum is now open, people around the world can still visit our online #MuseumWithoutWalls. Go to the #MuseumWithoutWalls portal page and follow our social channels to start exploring the great art and experiences available for everyone to enjoy.

 

I have additional questions. Who should I contact to get the answer? 

 

If you have questions or need assistance, please email the Museum at [email protected], and we will endeavour to respond as quickly as possible.  

 



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