Current Openings
The Aga Khan Museum connects cultures and communities through the arts. The Museum’s mission is to spark wonder, curiosity, and understanding of Muslim cultures and their connection with other cultures.
The Toronto-based Museum promotes pluralism through art, storytelling, and enlightened encounters, across cultures. Using traditional and contemporary art as well as performing arts as a force for positive change, the Museum’s vision is to impact lives and contribute to more inclusive and peaceful societies. The Museum acts as a global learning hub, playing a unique and pivotal role in building connections between people and communities locally, nationally, and internationally.
Digital Data Specialist – One-Year Fixed-Term Contract
The Aga Khan Museum is seeking a highly skilled Digital Data Specialist to oversee the Museum’s Wynford site digital presence and products (including the Museum’s website, CRM, event planning and tracking software, digital streaming site, as well as the Aga Khan Park and the Ismaili Centre, Toronto marketing websites). The Specialist will be responsible for creating and maintaining web pages, ensuring the security and maintenance of the sites, analyzing digital data, managing the Museum’s CRM system, managing donor data and profiles, uploading, and managing multimedia content, supporting marketing automation tasks, and generating detailed reports for various departments.
Main Responsibilities
Web Management
- Design, develop, and maintain Museum and site web pages, ensuring a user-friendly and visually appealing online presence.
- In collaboration with various departments, update and manage website content, including exhibitions, events, and news updates.
- Upload and manage multimedia content, including podcasts and videos, ensuring high-quality presentation and accessibility.
- Collaborate with the content and marketing teams to schedule and publish engaging digital content.
- Ensure web pages are optimized for SEO and mobile responsiveness.
- Manage external digital vendor relationships and SLAs.
- Respond to, troubleshoot, and resolve website issues.
Web Security
- In consultation with the Museum’s IT department, be familiar with website security and data protection, and troubleshoot issues as required.
Digital Data Analysis
- Analyze digital data from various sources (e.g., Google Analytics, CRM, marketing automation platform, etc.) to inform strategic decisions.
- Generate insights and reports on website and platform performance, visitor behaviour, and campaign effectiveness.
Donor Data Management
- Manage and optimize the Museum’s CRM and track and analyze donor interactions and engagement.
- Ensure accurate and up-to-date donor data, including segmentation and targeted communications.
- Analyze donor data and inform strategies to enhance donor retention and acquisition through digital channels.
Marketing Automation
- Oversee marketing automation platforms, support email campaigns, social media automation, and personalized content delivery.
- Monitor and optimize automation workflows to enhance audience engagement and conversion rates.
Reporting
- Create and manage regular reports on digital activities, including website analytics, CRM performance, and content engagement.
- Provide actionable insights and recommendations to a variety of stakeholders.
- Any other duties as required.
Qualifications:
- Minimum university undergraduate degree or experience in a related field preferred.
- Minimum five years of related experience in an arts organization, cultural destination, not-for-profit environment, marketing agency, or educational institution.
- Experience with website management tools, CRMs, PowerBI, and marketing automation platforms.
- Knowledge of user experience (UX) and website accessibility standards.
- Experience with front-end web development (HTML, CSS, JavaScript).
- Demonstrated experience with reporting, interpreting analytics, driving insight-based performance, and communicating results.
- Familiarity with MS Office Suite, macOS, and digital project management tools.
- Technical ability and willingness to learn new systems as required for the role.
- Creative problem-solving skills along with innovative and imaginative thinking.
- Strong analytical skills, and an ability to multi-task with minimal supervision.
- Ability to manage multiple deadlines and work well under tight timelines or changes in priorities.
- Highly organized, accurate, and detail oriented.
- Ability to work independently or collaboratively in a cross-functional and team-oriented environment.
- Ability to work outside of regular business hours as and when required to do so.
- Desire and ability to thrive in a fast-paced and dynamic organization.
- Excellent administrative and organizational skills.
- Inclusive and respectful of diverse populations.
- Ability and willingness to work on-site and virtually, as required by the Museum.
- Knowledge and passion for arts and culture.
- Expressed interest in the mandate of the Museum.
The salary range for this position is $66,000.00–$72,000.00 commensurate with experience.
To Apply
Please send your resume to akm.hr@akdn.org by January 31, 2025
The Museum thanks all those who apply, however only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.
Museum Educator (Occasional)
Purpose of Position
Reporting to the Education and Public Engagement Manager, the Museum Educator will be responsible for delivering on-site and online educational Museum programs for visitors of all ages including school visits; gallery programs for the general public; and outreach programs for schools and communities in the Greater Toronto Area (GTA). In addition, under the direction of the Education and Public Engagement Manager, the Museum Educator may be assigned to specific projects for the development of program content for school visit programs, curriculum resources, gallery programs, outreach programs and training material.
Key Responsibilities
- Deliver online and on-site educational Museum programs, tours, and workshops for all ages (including visiting classes of Kindergarten to Grade Twelve students, College and University classes, and Museum visitors).
- Deliver outreach visits to schools and communities in the GTA.
- Assist in the development of educational programs, as needed.
- Assist in the training of Education Volunteers (content development and delivery).
- Plan and facilitate day-to-day program requirements, including supplies, and room set-up and clean-up.
- Liaise with departmental staff for school bookings, supplies orders and reports.
- Support opportunistic and last-minute program arrangements, assisting with location set-ups and program preparation, as and when required to do so
- Any other tasks assigned by the line manager.
Qualifications & Experience
- A University degree in a museum-related discipline. A graduate degree in Education, Museum Studies, Fine Art, or related field is an asset.
- Minimum two years experience in teaching and program delivery in a professional museum or cultural environment.
- Experience in developing and delivering music or performing arts camps/programs is an asset.
- Excellent knowledge of the principles of lifelong, object-based learning and the needs of broadly diverse audiences.
- Passion for museums and their interaction with diverse audiences.
- Knowledge of the arts of Muslim societies as they are represented by the Aga Khan Museum Collections is preferable.
- Experience with art materials and the principles of arts-based learning for hands-on studio activities.
- A teaching degree with music education, performing arts, or visual art specialization is an asset.
- Graphic design skills are an asset.
- Thrives in a fast-paced environment that sometimes requires creative thinking and problem-solving when serving the needs of the Museum’s visitors.
- Well-developed organizational skills, including scheduling and project coordination.
- Ability to function extremely well on a team; diplomatic negotiating skills.
- Well-developed interpersonal, oral and written communication and consultation skills.
- Flexible work hours — availability and willingness to work evenings and weekends when necessary.
- Fluency in French is an asset.
- Well-developed computer skills including Excel, Word, and PowerPoint.
- A valid driver’s license and access to a personal vehicle are an asset.
- Vulnerable Persons Police Check will be required.
- Expressed interest in the mandate of the Museum.
Please note that the hourly rate for this position is $32.00 per hour.
Hours and/or days of work are not guaranteed and the incumbent will be notified when services are required. Flexible availability will be advantageous.
To Apply
Please send your cover letter and resume to akm.hr@akdn.org by February 28, 2025.
Please note this is an ongoing position.
Download the full job description
The Museum thanks all those who apply, however only shortlisted candidates will be contacted. Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.